Shipping Information

SHIPPING AND DELIVERY

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All standard weight sculptures will process within 72 hours.

Special custom orders will take as long as 4 weeks to create, depending on the size of the sculpture and the artist's availability. The sculpture will be shipped from Zimbabwe and shipping times will depend on the shipping and freight company. We will be in touch with you during the whole process so you know what is occurring.

Our shipping charges and methods are determined by the type of product ordered, dimension and weight, and destination.

UPS/Fedex (under 70lbs) shipments will take between 4-6 business days to be delivered after processing from the time your order leaves our warehouses. LTL shipments (over 70bs) can take 7 business days to be delivered. 

Note: A regulation for truck drivers is that they are not required to give assistance unloading. Please be prepared for this, as you are responsible for unloading the items. 

If needed, a lift gate service is often available at an additional cost.

NON-FREIGHT ITEMS

Non-Freight Orders are most small sculptures under 70lbs. We ship non-freight orders via ground transportation service.

HOW IS SHIPPING CHARGED

Shipping charges are calculated based on the actual weight, distance traveled, type of shipping service and any handling fees that apply.

All shipments are F.O.B. shipping point and ship prepaid. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. 

CUSTOMER’S SHIPPING ACCOUNT

If you have a UPS or FEDEX shipping account, please create a customer account and we will accommodate your shipping requirements. Fill in your shipping information and we will ship per your instructions.

Collect Shipments - We will gladly ship via your specified carrier, however; we will not ship with certain carriers due to poor experience.

HOW WILL MY ORDER BE DELIVERED?

We use UPS/FedEx Ground, UPS/FedEx Second Day, UPS/FedEx Next Day Air, or truck freight line to ship your orders to you. 

DO YOU SHIP TO P.O. BOX ADDRESSES?

We cannot ship to P.O. Box addresses.

WHAT IS A LIFT-GATE CHARGE?

If you do not have the equipment to offload certain overweight items from the delivery truck, a truck with a lift gate must be assigned for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery.

A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements. Please assure your order has a valid daytime phone number or voicemail box set-up. If you have questions, you may contact Customer Service at 888 551 0656 ext 101, Monday thru Friday, 8am to 5pm (CT). 

Freight Shipments Damage and Loss:

Someone must be present to accept truck deliveries. Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.

Whether the shipment will be received by you, a colleague, or a customer it must be inspected.

If the receiver of the shipment has a waiver with the LTL carrier for No signature required, this authorization alleviates both the company and the carrier from any responsibility.

Damaged shipments must be refused or notated on the delivery document.

CLAIMS

The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.

Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.

Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.

Shipping and handling are nonrefundable.

INTERNATIONAL SALES & SHIPPING

International Sales must be approved and paid in full prior to shipment.

Shipping and handling does not include any broker fees, customs fees, tariffs, or taxes imposed on shipments entering the destination country, nor is Moyo Collection or Artistic Africa Gallery liable for payment of them.

We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office, and we have absolutely no control over this, nor do we know how much will be collected from you.

We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your sculpture will or will not be subject to searches through customs. We can tell you that our sculptures that we ship no more likely to be inspected than any other package.

We do not accept forced returns.

It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property

We collect postage that covers our cost of shipping and handling from the United States only.

PLEASE NOTE: All orders shipping outside the continental US and is heavier than 75 lbs, cannot be placed through our online service. Please contact us and we will contact you to get your order to you safely and quickly.